EXCITING NEW CONTAINER ARRIVED WITH RESTOCKS AND NEW BEAUTIES

Terms and Conditions

Warranty

Paradise Living Co. do not provide warranties of any kind on any of our products as all of our items are handmade by our craftsman. Our pieces use natural products that often have slight variations of flaws and/or imperfections as the materials used can vary in colour which makes every piece unique.

We however would like to be contacted in the case that a customer has a fault with a Paradise Living Co. product. We want to offer excellent customer experience and care for our customers so resolutions will be considered on a case-by-case basis.

Returns

Change of Mind -

  1. At Paradise Living Co. we encourage mindfulness when purchasing and we hope you’ll be completely satisfied with your product. 
  2. We do not refund due to change of mind, however we are happy to exchange for store credit or another item, strictly with proof of purchase within 14 days.
  3. All sale items are final and cannot be exchanged or returned.
  4. To be eligible for a return or exchange, items must be unused and in saleable condition, with original tags attached. If you exceed 14 days, we are unable to offer you a store credit or exchange.
  5. You will be responsible for the shipping costs of returning your item. 
  6. A 5% fee will be charged on all approved refunds unless items are damaged.
  7. You will be responsible for the shipping costs of returning your item.
  8. Shipping costs are non-refundable.

To complete your return please mail your item/s to us and include a note specifying your order number, request for a refund/exchange and reason why.

Our return address is:

Paradise Living Co.

23 Prospero St

South Murwillumbah NSW 2484

Customers are responsible for shipping and handling charges to return any unwanted items. If the package does not reach us safely we will not be able to complete the refund, so we recommend customers use registered or traceable post.

Please allow 10 business days from our receipt of your item for us to issue a refund/store credit.

Paradise Living Co reserves the right to deny a refund or exchange of the item returned if it does not meet the requirements of our above returns policy.

Faulty Items

The assessment of an item being "faulty" is at managers discretion pending proof of purchase. You will be responsible for the shipping costs of returning your item. Shipping costs are non refundable.

At Paradise Living Co our heart is to provide you with quality handmade pieces, in the rare event that you have received a faulty item please email us at hello@paradiselivingco.com.au with photos and description of the fault so we can assess the fault and arrange an exchange of your item. We want to offer excellent customer experience and care for our customers so resolutions will be considered on a case-by-case basis.

Please contact us of any damaged goods within 24 hours of possession by email at hello@paradiselivingco.com.au.

Mirrors, Baths and fragile items that have been transported by the customer will be inspected before the Goods are taken and signed for by the customer and Paradise Living Co. will not offer a refund or replacement if Goods are damaged as we accept no responsibility of these once they have left our store in perfect condition. We do not accept any responsibility for damaged goods that leave our warehouse in perfect condition and break during transport.

If you have damaged Goods yourself, or you have failed to take care of the Goods we may not be able to offer you a repair, refund or replacement. 

Prices

All our prices are listed in Australian Dollars  AUD and they include GST. Prices are for the Goods only and delivery and freight charges will be calculated and applied on individual bases.

By placing an order, you agree to pay the stated price including any shipping  charges in Australian Dollars for all orders. We reserve the right to charge Package and Handling Fees where applicable.

We reserve the right to change the prices of our Goods at any time without notice to you.

Disclaimer

In no event shall 'Paradise Living Co' will be liable for any direct, indirect, punitive, incidental, special consequential damages, to property or life whatsoever arising out of or connected with the use or misuse of its products. 

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