Need Help?

We’re available Mon - Fri: 9:00am - 5:00pm AEDT

Call us on (02) 66727353 from Australia, or alternatively email us at  hello@paradiselivingco.com.au

Free Shipping

Free shipping applies to orders over $200 within Australia (excluding Oversized Items which include large, bulky or heavy items). *

Freight for oversized items will be quoted separately after check out.

Domestic Shipping

Generally our small parcels are sent via Australia Post and then couriers for medium sized products.

All orders will be shipped within 1 - 3 business days, depending on your location it should arrive between 5 - 7 business days. Please be aware this is an approximate guideline.

For larger heavier items please email us directly to get a quote on the shipping price at hello@paradiselivingco.com.au

Oversized Items

These are large, bulky or heavy items including furniture, baths and selected basins, mirrors and pendants.

These items are available for local pick up, local deliveries or alternatively we can organise you a quote with a third party freight company.

Packaging and Handling Fees will apply.

Local Deliveries

We offer Local Delivery for a fee for orders over $50 where the local deliveries are located between Ballina and Hope Island.

Your purchases will usually be delivered on Wednesdays. 

Delivery fees are applied automatically at checkout.

International Shipping

Please contact us for a quote.

Customers need to be aware of their own country’s import duties & VAT fees. These have not been factored into any of our quotes or shipping costs.

Paradise Living Co. is not responsible or liable for any extra charges incurred.

All orders will recieve an order confirmation email after you have placed your order.

Once your order has been processed you will receive a shipping confirmation with a tracking number. Please check your junk mail if you have not recieved this information and then contact us if you cannot locate this email with your full name and order number.

We generally process your order within 1-3 business days. Please be mindful that we are open on the weekend but our warehouse team are only available to process orders during Monday to Friday.

Returns & Exchanges

In the event of change of mind we can offer an exchange within 7 days of receipt of the item, if not in stock we can offer a store credit. Please note we do not refund for change of mind.

If the goods sold are a normal stock item and the order is cancelled before despatch, a full refund will be paid to your bank account subject to final approval by Bolt Traders PTY LTD Directors.

If the goods are a normally stocked item and in transit from the manufacturer, a full refund will be made to your bank account subject to final approval by Bolt Traders PTY LTD Directors.

Custom made goods or special orders may not be returned and refunded unless at Bolt Traders PTY LTD Director’s discretion.

If approved by Bolt Traders PTY LTD Directors, goods that have already been delivered to the Customer may be subject to a 20% restocking fee prior to return to the warehouse plus other associated costs.

In any event, returns will not be accepted back if the goods AND the crate is not in its original condition including original packaging

Goods on sale, whether on clearance ex showroom or stock cannot be returned or exchanged.

In the event of change of mind Bolt Traders PTY LTD can offer an exchange within 7 days of receipt of the item, if not in stock Bolt Traders PTY LTD can offer a store credit.

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a credit or exchange.

To be eligible for a exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@paradiselivingco.com.au

Sale items (if applicable)
Only regular priced items may be exchanged, unfortunately sale items cannot be exchanged or refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@paradiselivingco.com.au we will ask for photos and then direct you to the next steps.

Shipping
To return your product, you should mail your product to: 23 PROSPERO STREET Murwillumbah New South Wales AU 2484

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.