Our $15 Flate Rate Shipping Offer applies to selected items, our smaller items (this excludes Oversized Items which are our larger, bulky or heavy items). Oversized items are generally marked and freight will be quoted separately after check out.

We generally process your order within 1-3 business days. Please be mindful that we are open on the weekend but our warehouse team are only available to process orders Monday to Friday.

Generally our small parcels are sent via Australia Post and then couriers for medium sized products.

All orders will be shipped within 1 - 3 business days, depending on your location it should arrive between 5 - 7 business days. Please be aware this is an approximate guideline.

For larger heavier items please email us directly to get a quote on the shipping price at hello@paradiselivingco.com.au

These are large, bulky or heavy items including furniture, baths and selected basins, mirrors and pendants.

These items are available for local pick up, local deliveries or alternatively we can organise you a quote with a third party freight company. Packaging and Handling Fees will apply.

We generally process your order within 1-3 business days. Please be mindful that we are open on the weekend but our warehouse team are only available to process orders during Monday to Friday.

We offer Local Delivery for a fee for orders over $50 where the local deliveries are located between Ballina and Hope Island.

Your purchases will usually be delivered on Wednesdays. 

Delivery fees are applied automatically at checkout.

Please note this is a door-to-door service excluding baths.

Prices automatically calculated at check out are for standard items requiring one man. Extra delivery fees apply for items requiring two men.

All orders will recieve an order confirmation email after you have placed your order.

Once your order has been processed you will receive a shipping confirmation with a tracking number. Please check your junk mail if you have not recieved this information and then contact us if you cannot locate this email with your full name and order number.

Some of our freight companies do not provide us with a tracking system so we will provide you with contact information if that is the case.

Please contact us for a quote.

Customers need to be aware of their own country’s import duties & VAT fees. These have not been factored into any of our quotes or shipping costs.

Paradise Living Co. is not responsible or liable for any extra charges incurred.

In the event of change of mind we can offer a store credit. Please note we do not refund for change of mind.

Custom made goods or special orders may not be returned and refunded unless at Bolt Traders PTY LTD Director’s discretion.

If approved by Bolt Traders PTY LTD Directors, goods that have already been delivered to the Customer may be subject to a 20% restocking fee prior to return to the warehouse plus other associated costs.

In any event, returns will not be accepted back if the goods AND the crate is not in its original condition including original packaging

Goods on sale, whether on clearance ex showroom or stock cannot be returned or exchanged.

In the event of change of mind Bolt Traders PTY LTD can offer an exchange within 7 days of receipt of the item, if not in stock Bolt Traders PTY LTD can offer a store credit.

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a credit or exchange.

To be eligible for a exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your store credit.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@paradiselivingco.com.au

Sale items (if applicable)
Only regular priced items may be exchanged, unfortunately sale items cannot be exchanged or refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@paradiselivingco.com.au we will ask for photos and then direct you to the next steps.

To return your product, you should mail your product to:

23 PROSPERO STREET

MURWILLUMBAH

NSW 2484 AU

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.